We offer a 15 Day Money Back Guarantee on almost every product we offer. Please call customer service at 412-771-7767, in advance to inform us of any return or exchange you wish to make.
Your item will be exchanged or refunded the day we receive it back at our facility. Please include with your item a note that informs us of your name and order number.
Returns and exchanges should be sent to:
Fortunes Gourmet Coffees
11 Tunnel Way
McKees Rocks, PA 15136
Please submit any cancellation via email to firstname.lastname@example.org, or call on our business phone at 412-771-7767.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.